### *Refund Policy*
At *VOCTamilMatrimony.com, we strive to provide a smooth and hassle-free experience for all our members. Our goal is to offer the best services to help you connect with potential life partners. Please read our **Refund Policy* carefully before making a purchase or subscribing to any of our services.
#### 1. *Refund Eligibility*
Refunds are processed under specific conditions. We offer refunds for the following cases:
- *Duplicate Payment*: If a duplicate payment is made for the same service, you are eligible for a refund for the extra charge.
- *Technical Issues*: In case you are unable to access your account or services due to a technical failure on our part, you may be eligible for a refund or service extension.
- *Subscription Downgrade*: If you downgrade your subscription, a refund for the unused portion of the higher subscription plan may be considered.
#### 2. *Non-Refundable Services*
The following services are non-refundable:
- Subscription fees paid for any membership plans or packages, except in the case of a duplicate payment or technical failure.
- Any charges for additional services, such as profile enhancements, profile verification, or other premium services.
- No refund will be issued once a service has been fully rendered or if the member has used the service (e.g., contacted or interacted with another member).
#### 3. *How to Request a Refund*
To request a refund, please contact us at *https://voctamilmatrimony@gmail.com* with your payment details and the reason for your refund request. We request that you submit your refund request within *7 days* from the date of the payment to be eligible for processing.
#### 4. *Refund Processing*
Once your refund request is submitted, it will be reviewed, and we will notify you of the outcome. If eligible, the refund will be processed and credited to the original payment method within *7-10 business days*. Please note that the time taken to reflect the refund on your account may vary based on your payment provider.
#### 5. *Changes to the Refund Policy*
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top of the policy. It is your responsibility to review this policy periodically.
#### 6. *Contact Us*
If you have any questions or concerns regarding this Refund Policy, please feel free to contact us at *https://voctamilmatrimony@gmail.com*.